Refund Policy

1. General Refund Policy

Nano Banana AI operates on a credit-based system where users purchase credit packs to generate AI images. Our refund policy is designed to be fair while protecting against abuse of our service.

2. Credit Pack Refunds

2.1 Unused Credits

We offer refunds for unused credits under the following conditions:

• Within 7 days: Full refund for completely unused credit packs
• Within 30 days: Partial refund for credit packs with minimal usage (less than 10% of credits used)
• Technical issues: Full refund if credits were lost due to technical problems on our end

2.2 Used Credits

Credits that have been used to generate images are generally not eligible for refunds, as they represent consumed services. However, we may consider refunds in exceptional circumstances such as:

• Service outages preventing normal usage
• Technical errors resulting in failed generations
• Billing errors or duplicate charges

3. Refund Process

4. Refund Methods

4.1 Payment Method Refunds

Refunds will be issued to the original payment method used for the purchase:

• Credit/Debit Cards: Refunds appear on your statement within 5-10 business days
• PayPal: Refunds are processed immediately to your PayPal account
• Other Payment Methods: Processing time varies by provider

4.2 Account Credit

In some cases, we may offer account credit instead of a monetary refund. Account credits:

• Never expire
• Can be used for any future purchases
• Are processed immediately

5. Non-Refundable Items

The following are generally not eligible for refunds:

• Credits that have been used to generate images
• Free credits provided as promotional offers
• Services used due to user error or misunderstanding
• Refund requests made more than 30 days after purchase

6. Service Issues and Compensation

6.1 Service Outages

If our service is unavailable for extended periods due to technical issues:

• We will provide service credits to affected users
• Extended outages may qualify for full refunds
• We will communicate updates through our official channels

6.2 Quality Issues

If you experience consistent quality issues with generated images:

• Contact our support team for assistance
• We may provide additional credits to resolve the issue
• Technical problems will be investigated and resolved

7. Dispute Resolution

7.1 Chargebacks

If you initiate a chargeback with your bank or payment provider:

• Your account may be suspended pending resolution
• We will work with you to resolve the dispute amicably
• Please contact us first before initiating a chargeback

7.2 Escalation Process

If you are not satisfied with our initial refund decision:

• You may request a review by our management team
• Provide additional documentation or evidence
• We will conduct a thorough review within 5 business days

8. Special Circumstances

8.1 Duplicate Charges

If you are charged multiple times for the same purchase:

• We will immediately refund all duplicate charges
• You will keep the credits from the first successful purchase
• Contact us immediately if you notice duplicate charges

8.2 Billing Errors

If there are errors in billing or pricing:

• We will correct the error and provide appropriate refunds
• You will be notified of any corrections
• We maintain detailed records of all transactions

9. Refund Timeline

Our standard refund processing timeline:

• Request Review: 2-3 business days
• Approval Notification: Within 24 hours of approval
• Refund Processing: 5-10 business days
• Account Credit: Immediate upon approval

10. Contact Information

11. Policy Updates

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.